Solts PK Privacy Policy

1. Introduction

Solts PK operates an online gaming and sports betting platform for players in Pakistan. When you use our platform — whether you are registering an account, depositing PKR, placing a bet on cricket or the PSL, or playing slots, fish games or bingo — we process certain personal data about you in order to deliver the service and keep everything running smoothly.

This Privacy Policy explains our approach to personal data in plain, straightforward language. We believe you have every right to understand what information we hold about you and why. If you ever have a question that this policy does not answer, our support team is available at [email protected].

By registering an account and using the Solts PK platform you confirm that you have read and understood this Privacy Policy. This policy forms part of our Terms and Conditions. If you do not agree with how we handle personal data, you should not register or continue using the platform.

2. Personal Data We Collect

We collect only the data we genuinely need to operate your account and comply with our obligations. The categories of personal data we may hold include:

We do not collect sensitive personal data such as biometric information, health records or political opinions. We do not collect data from children — Solts PK is strictly for adults aged 18 and above.

3. How We Collect Your Data

We collect personal data through the following means:

3.1 Directly From You

The majority of your personal data comes directly from you — when you complete the registration form, verify your identity, make a deposit or withdrawal, contact our support team, or update your account settings. You control what information you provide and when.

3.2 Automatically During Platform Use

When you access the Solts PK website or app, our servers automatically collect technical data such as your IP address, the type of device and browser you are using, pages visited, and the time and duration of your session. This data helps us keep the platform secure and identify unusual access patterns that could indicate fraud or unauthorised account access.

3.3 From Payment Providers

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners share transaction reference data with us so that we can credit your account correctly and reconcile payments. We do not store full payment credentials — sensitive financial details remain with the respective payment provider.

3.4 From Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your preferences, keep your session active and understand how players navigate the platform. See Section 7 for full details on our cookie practices and how to manage your preferences.

4. How We Use Your Personal Data

Solts PK processes your personal data for the following purposes:

• Account Management: Creating and maintaining your player account, verifying your identity and age, and processing account updates.
• Service Delivery: Enabling you to place bets on cricket, PSL, football and other markets, play slots, fish games and bingo, and access all platform features.
• Payment Processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Security & Fraud Prevention: Monitoring account activity to detect and prevent fraud, cheating, money laundering and unauthorised access.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may be showing signs of problem gambling and, where appropriate, reaching out with support information.
• Customer Support: Responding to your queries, complaints and account requests in a timely and accurate manner.
• Platform Improvement: Analysing usage data in aggregate to improve platform performance, game selection and the overall player experience.
• Legal Compliance: Retaining records as required to meet applicable legal and compliance obligations.

5. Payment Data and Financial Privacy

Processing payments in PKR is central to the Solts PK service, and we take the privacy and security of your financial data particularly seriously. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the transaction is handled through the respective provider's own secure infrastructure.

Solts PK stores only the transaction reference, amount, date and the wallet number or account identifier associated with the transaction. We do not store full mobile wallet PINs, bank account passwords or card CVV numbers. Your financial credentials remain with your chosen payment provider at all times.

All payment data held by Solts PK is encrypted at rest and in transit. Withdrawal requests are matched against the payment method used for deposits to ensure that funds are returned to the correct account — this is both a financial security measure and a requirement of our anti-money-laundering procedures.

6. Sharing Your Personal Data

Solts PK does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

6.1 Payment Processors

We share the minimum data necessary with JazzCash, Easypaisa, Raast, banks and card processors to facilitate deposits and withdrawals. These providers process your financial data under their own privacy policies and security standards.

6.2 Identity Verification Services

Where we use a third-party identity verification service to confirm your CNIC or other identity documents, we share the relevant data with that provider solely for the purpose of completing verification. Verification data is not used by these providers for any other purpose.

6.3 Game and Technology Providers

The games available on Solts PK are provided by third-party game studios. These providers may receive anonymised session data related to gameplay for the purpose of game performance monitoring. They do not receive your name, contact details or financial data.

6.4 Legal and Regulatory Requirements

We may disclose personal data to law enforcement agencies, financial intelligence authorities or other relevant bodies where we are required to do so by applicable law, or where we reasonably believe disclosure is necessary to protect the safety of our players or the integrity of the platform.

6.5 Business Operations

In the event of a merger, acquisition or sale of the Solts PK business, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any resulting changes to this Privacy Policy in advance.

7. Cookies and Tracking Technologies

Solts PK uses cookies — small text files stored on your device — and similar technologies to make the platform work properly and improve your experience. We use the following types of cookies:

• Essential Cookies: Required for core platform functionality such as keeping you logged in, maintaining your session and remembering your language preference. These cannot be switched off.
• Analytics Cookies: Help us understand how players navigate the platform, which pages are most visited and where errors occur. We use this data in aggregate to improve the platform.
• Preference Cookies: Remember your display settings and other platform preferences so you do not have to reconfigure them on each visit.
• Security Cookies: Support fraud detection and help us identify suspicious login patterns or device anomalies.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the platform, including logging in and maintaining an active session.

8. Data Retention

We retain your personal data only for as long as it is necessary for the purposes set out in this Privacy Policy or as required by applicable law. Our general retention periods are as follows:

• Active Accounts: Personal data is retained for the full duration of your account being active on the platform.
• Closed Accounts: Following account closure, we retain identity and transaction records for a minimum period in line with applicable legal requirements for financial record keeping.
• Technical and Usage Data: Anonymised or aggregated usage data may be retained for longer periods for platform improvement purposes, but this data cannot be used to identify you personally.
• Support Correspondence: Records of support tickets and communications are retained for a reasonable period after resolution to allow us to handle any follow-up queries.

Once the applicable retention period has expired, personal data is securely deleted or anonymised. You may request early deletion of your data subject to the conditions set out in Section 10.

9. Data Security

Protecting your personal data is something we take seriously at Solts PK. We implement a range of technical and organisational measures to keep your information safe:

• All data transmitted between your device and the Solts PK platform is encrypted using TLS (Transport Layer Security).
• Personal and financial data stored on our servers is encrypted at rest.
• Access to player data within Solts PK is restricted to staff members who need it to perform their duties — access is role-based and regularly reviewed.
• We conduct regular security assessments of our platform infrastructure.
• Suspicious activity patterns — unusual login locations, multiple failed login attempts, irregular transaction behaviour — are flagged and investigated promptly.

While we take every reasonable precaution, no system connected to the internet can be guaranteed 100% secure. If you suspect that your account has been compromised, contact our support team at [email protected] immediately so we can take protective action.

10. Your Data Rights

As a Solts PK player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe.

11. Protection of Minors

Solts PK is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If during the registration or verification process we identify or suspect that a user is under 18, we will immediately suspend the account and delete any personal data collected from that user.

If you are a parent or guardian and you believe that a minor has registered on Solts PK using false age information, please contact us at [email protected] with the relevant details. We will investigate and take appropriate action as quickly as possible. Please refer to our Responsible Gaming page for guidance on keeping minors safe from online gaming platforms.

12. Changes to This Privacy Policy

Solts PK may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. The date at the top of this page will always show when the policy was last updated.

Where changes are material — meaning they significantly affect how we use your data or the rights you have — we will notify registered players via email or an in-platform message before the changes take effect. For minor updates such as clarifications of existing practices, we will simply update the page and revise the date.

We recommend reviewing this Privacy Policy periodically to stay informed. Your continued use of the Solts PK platform after a policy update constitutes your acceptance of the revised terms.

13. Questions and Contact

If you have any question about this Privacy Policy, about the personal data we hold about you, or about how to exercise any of your data rights, please get in touch with the Solts PK support team. We aim to respond to all privacy-related requests within a reasonable timeframe.

You can reach us at: [email protected]

Please include your registered account username and a clear description of your query or request so we can handle it as efficiently as possible. For data access or erasure requests, we may need to verify your identity before we can action the request.

You can also review our full Terms and Conditions and our Responsible Gaming page for more information about how Solts PK operates and how we support our players.